1. Introduction

United Defense Tactical is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, and disclose information when you:

• Visit our website
• Submit forms or schedule training
• Communicate with us by phone, SMS, email, or automated systems
• Participate in training
• Interact with any United Defense Tactical location

This policy applies to all United Defense Tactical locations, including company owned and independently operated franchise locations.

All privacy and legal compliance matters are managed through the United Defense Tactical corporate office.

2. Information We Collect

We may collect several categories of information when you interact with our website or services.

Personal Information

Information you voluntarily provide may include:

• First and last name
• Email address
• Phone number
• City or postal code
• Training appointment information
• Communication preferences

Technical and Usage Information

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Form submission activity
• Calendar booking activity

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable website functionality
• Improve performance and user experience
• Analyze website traffic
• Measure advertising effectiveness

You may control cookie preferences through your browser settings. Disabling cookies may affect certain site features.

3. How We Use Your Information

We use collected information to operate and improve our services.

This may include:

• Responding to training inquiries
• Scheduling training sessions
• Confirming and reminding users about appointments
• Providing customer support
• Sending follow up communications related to prior inquiries
• Sending promotional or informational communications about training opportunities
• Maintaining regulatory and messaging compliance
• Improving website performance and user experience
• Detecting fraud, misuse, or unauthorized activity

4. Communications and Messaging

By submitting your contact information through our website, you consent to receive communications from United Defense Tactical and authorized franchise locations.

Communications may include:

• Phone calls
• SMS text messages
• Emails
• Voicemail messages
• Automated communications

These communications may relate to:

• Training inquiries
• Scheduling assistance
• Appointment confirmations and reminders
• Follow up communications
• Customer support
• Training updates
• Promotional offers and marketing communications

Message frequency may vary depending on your interaction with our services.

Message and data rates may apply.

5. Automated Communications and Artificial Intelligence

United Defense Tactical utilizes automated communication technologies to assist with customer support and scheduling.

These systems may include:

• AI assisted voice calls
• Automated dialing systems
• SMS automation systems
• Prerecorded voice messages
• Ringless voicemail technology

Automated communications may be triggered after:

• Form submissions
• Appointment scheduling
• Missed appointments
• Follow up sequences

Some calls or communications may be recorded or logged for quality assurance, compliance, and training purposes.

You may request to speak with a live representative during business hours.

6. SMS Communications and Opt Out

United Defense Tactical complies with applicable messaging regulations including TCPA and A2P 10DLC carrier requirements.

By submitting your mobile number through our forms, you consent to receive text messages regarding your training inquiry and related communications.

Message frequency may vary.

You may opt out of SMS communications at any time by replying:

STOP

For assistance, reply:

HELP

Users may also request removal from communications by contacting our corporate office.

If you request removal from communications, your number will be placed on an internal Do Not Contact list.

7. Information Sharing

SMS opt-in will not be shared to 3rd parties or affiliates or marketing purposes.

Authorized United Defense Tactical Locations

Information may be shared with the specific United Defense Tactical location where you requested training.

Each location operates under centralized compliance standards established by United Defense Tactical corporate.

Service Providers

We may use third party service providers to support operations including:

• CRM and scheduling platforms
• communication platforms
• website hosting providers
• analytics and advertising tools

Examples of service providers may include communication platforms such as GoHighLevel, Twilio, RingCentral, and integration platforms such as Zapier.

These providers process information solely to perform services on our behalf.

Legal Requirements

Information may be disclosed when required by law, legal process, or to protect the rights and safety of United Defense Tactical or others.

Business Transfers

Information may be transferred in the event of a merger, acquisition, restructuring, or similar business transaction.

8. Data Retention

We retain information collected through our website and services for as long as necessary to:

• Provide services
• maintain operational records
• comply with legal obligations
• enforce company policies

Information may be retained in our systems indefinitely unless a user requests removal where permitted by law.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

United Defense Tactical training programs are intended for individuals who meet eligibility requirements.

Our services are not intended for individuals under 18 years of age.

Individuals aged 18 to 20 may participate in certain training programs only with a parent or legal guardian present.

If personal information is submitted by individuals who do not meet eligibility requirements, participation in training may be denied.

11. Your Privacy Rights

Depending on your state of residence, including California, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal data
• Request information about how your data is used

To exercise these rights, please contact our privacy team using the contact information below.

We may verify your identity before processing certain requests.

12. Changes to This Policy

United Defense Tactical may update this Privacy Policy periodically.

The revised version will include an updated "Last Updated" date and becomes effective upon posting.

13. Contact Information

All privacy inquiries, legal requests, and data rights requests should be directed to:

United Defense Tactical
Privacy Compliance

Email
privacy@uniteddefensetactical.com

Phone
949 612 2711

Mailing Address
United Defense Tactical Corporate Office
1011 Brioso Dr., Ste. #107
Costa Mesa, California
United States

This contact information applies to all United Defense Tactical locations.